The customer has the right to cancel any order. However any cancellation must be made prior to dispatch, this means if the product is ordered before 12 O’Clock midday this must be cancelled by 4pm on the same day. If ordered after 12 O’Clock midday, cancellation must be made before 4pm the following day.
Cancellations should be made in writing via email. All cancellations must be sent to Customer Services – firstname.lastname@example.org. Please ensure you include your full name, order number and delivery postcode
Customers may return the goods at their own expense to the aforementioned address within 7 working days from the day following the date of delivery or we will collect the goods and charge you the cost of return which will be a minimum of £50.00 per pallet plus any zonal charges.
Returned loads, if cancelled on route, will incur a return delivery charge of £50.00 per pallet, this will be deducted from any refund due.
Where a delivery cannot be made on the due date due to access issues or unforeseen circumstances we will attempt a re-delivery at your request on a specific day for an additional fee. If you have any queries relating to this or any other issue please call us on 01706 655245